How Do I Find Out Product Availabilities And Make Order?

Get accurate stock availabilities and order by calling us from 9am to 5.30pm on weekdays or 8.30am to 1pm on Saturday. Alternatively, you can email us at sales@tomac.com.my

I Am Looking For A Particular Product. How Do I Find Out If Your Company Stocks Such Product?

If you are unable to find the type of product you are looking for on our website, we strongly encourage you to email us what you are looking for and we will revert back to you ASAP.

Can I Receive More Discount If I Purchase In Bulk?

Yes, you can enjoy more discount if you purchase in bulk. Kindly contact us for the best price quotation we can offer.

Do You Accept International Order?

Yes, we ship worldwide. However, we practise FOB (Free On Board) whereby the buyer bears the cost of transportation, insurance, unloading and duties from the arrival port to the final destination.

What Are Your Payment Options?

Internet Bank Transfer
Direct Deposit (At bank counter or ATM)
Cash and Carry (Pickup is strictly available at our warehouse located at Sungai Buloh only)

 

Yes, you need to email us your payment details according to the format below. However, if you do a direct deposit (ATM Machine), a photo of the receipt is needed and email to sales@tomac.com.my

What Shipping Methods Are Available For Order From Malaysia?

In order to sustain our prompt and affordable delivery, we deliver through our very own dispatch team.

 

You are also welcomed to pick up your items at our warehouse located at Sungai Buloh.

How Much Is The Shipping Fee?

The exact shipping rate varies based on the item weight and the destination therefore we will calculate and advise you the shipping fee once you have confirmed your order with us.

When Will My Item Be Shipped?

All orders will be sent out on the next working day once the payment is cleared also subjecting to stock availability.

How Can I Cancel My Order, Before And After Payment?

Cancellation before payment:
If you have not paid for your order yet, you may contact us to cancel your order.

 

Withdrawing an order after payment:
If you have already paid for an order and want to cancel it, kindly contact us at your soonest convenience. Generally, if your order is in an early part of the processing stage, you may still be able to change or cancel it. Please note that whether we provide you a refund/ partial refund is at our management discretion.

 

If the parcel has already been dispatched, we regret that we are not able to cancel or change the order.

Can I Return My Purchased Item ?

As our stocks are moving very quickly, our goods sold are final and are not refundable, returnable or exchangeable in cases other than quality issues, incorrect items being dispatched or missing items.

Do You Offer Exchange Or Refund If The Item Received Is Defective Or Incorrect?

Faulty Products

All our merchandise is scrupulously checked prior to shipment to ensure it arrives at your address free of defects. Colour or quality may differ slightly due to monitor settings and lighting of the photography. Hence, we DO NOT accept return/ refund/ exchange if the product received differs slightly with the picture shown and online description in terms of colour, pattern, measurement, other minor aspects.

 

However, should you find any item to be materially defective, not as described or doesn’t do what it’s supposed to, the faulty item must be returned to us in the same condition as it was sent within ten (10) calendar days after receiving the item. You will be entitled for a refund.

 

Incorrect Items

We will exchange your product in cases where the product delivered does not match the item ordered, provided that the incorrect item is returned to us in the same condition as it was sent within ten (10) calendar days after receiving the item. Please note that all returned item must be unused/ unworn with all its labels, tags and original packaging.

 

Missing Item

If we happen to dispatch less than what you ordered, we will provide you a product replacement with free shipping.

 

*Damaged goods due to client negligence will not be accepted for refund

Are Shipping Costs Refundable If The Item Received Is Defective Or Incorrect?

Shipping and handling charges are non-refundable.