Delivery

Delivery or Self Collection

• All local orders within Malaysia shall be despatched from our warehouse within 5 working days from the date of issuance of the Confirmation of Order to the Customer. Deliveries shall be on Mondays to Saturdays only. For international orders, kindly contact us at customerservice@tomac.com.my
• All orders are subject to stock availability at our warehouse. For goods that are unavailable for immediate delivery, the Company shall deliver the Order to the Customer within four (4) to eight (8) business weeks from the date of Confirmation of Order. Take note that this time frame is the average lead time required by the manufacturer/suppliers. We will contact the Customer on receipt of the Order to notify them of the estimated delivery date before confirming the Order. All orders are subjected to availability from the manufacturer/supplier. In the event the Company is unable to deliver your Order within four (4) to six (8) business weeks due to lack of stock from the manufacturer/supplier and/or obsolete stock, the Company shall give you notice upon which you may cancel your Order without charge, and the Company will arrange for a full refund of any payment made by you.
• You may select the following shipping methods:
  
  
  1. Delivered to a specified address;
     
     Customer can choose their preferred delivery option and the applicable delivery rates will be calculated at the checkout page before making payment. All delivery lead time are estimates only and we shall not be responsible for any loss, damage and expense incurred by the Customer due to any shipment or delivery delays from our manufacturers/suppliers or by third party delivery service providers.
     
     All items must be signed for at the point of delivery. In signing the Delivery Order, you are acknowledging that you have received all good(s) delivered in good condition and they are in no way faulty or damaged. If you discover any damage, incorrect or shortage with any item after accepting delivery, the Company must be notified in writing within five (5) working days whereupon we will provide you a replacement or repair. If we cannot repair or replace the item, we will issue a full refund. We reserve the right to determine the best course of action. We shall not be liable for or entertain any damage on delivery unless notified within the time period specified above.
     
     
  2. Self collection from our warehouse
     
     We will contact you by email, telephone or sms to notify you when your Order is ready for collection. Collection must be done within seven (7) days from the date of notification for collection and if not done within this time, we reserve the right to allocate those goods to another customer and re-order the said goods for you.
     
     If you are not personally available to collect at store, an authorized representative may collect on your behalf provided you had called customer service to update the representative information and the representative must be over 18 years of age. You or your representative may be required to produce proof of identity on collection of products and you or your representative shall acknowledge receipt of the delivery. We reserve the right to charge the Customer an administration charge for any late collection from the Customer.
     
     
• The Customer must inspect the products as soon as is reasonably possible after delivery and shall, within 7 days of the date of delivery, give notice to TMP in detail of (i) any defect in the product; (ii) any shortfall in products delivered ; or (iii) any delivery of products not in accordance with the order.